Build and operationalize scalable performance frameworks, scorecards, and evaluation methodologies across BPO teams.
Analyze manual audits, speech analytics, and operational reporting to uncover trends and actionable insights.
Collaborate with operations, analytics, and Member Experience teams to align performance strategy and adopt AI-driven evaluation tools.
Chime is a financial technology company, not a bank, on a mission to make core banking services helpful, easy, and free for everyday Americans. It is a team of problem solvers, dreamers, and builders with an entrepreneurial culture focused on members and financial progress.
Lead, coach, and develop a customer service and claims team to achieve operational objectives.
Monitor performance against SLAs, KPIs, quality standards, and customer outcomes.
Act as an escalation point for complex issues and drive continuous improvement.
WNS, part of Capgemini, is a global leader in intelligent operations serving 700+ clients with AI-powered solutions. With over 66,000 employees across 13 countries, we deliver human-led, tech-driven outcomes for clients and communities.
Supervises representatives, manages performance, and provides feedback through side-by-side and recorded call reviews.
Handles escalated calls, partners with business units, and coordinates team schedules to maximize efficiency.
Monitors volumes for pending queues and ensures timely processing of prior authorization forms.
PharMerica is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States. It operates as part of BrightSpring Health Services, combining personalized care with the resources of a national network.